Privacy Policy

Last updated: 29 August 2026

العربية

1. Who we are

The company responsible for the data described in this policy is EPA for Technologies, a limited liability company registered in Cairo, Egypt. In this policy, "we", "us" and "epa" mean that company.

You can reach us about anything to do with your privacy at hello@tryepa.com.

2. What we collect

• Your account: your name and email address. If you sign in with Apple or Google, they tell us your email address and, the first time, your name. We never receive your password for those accounts.
• Your profile (optional): a photo, and your gender if you choose to add it. We ask for gender because some studios run classes that are open only to women, and we cannot show you the right classes without it. You can leave both blank.
• Your bookings: the classes you book, cancel and attend, and whether each payment succeeded.
• Saved cards (optional): if you choose to save your card when you pay, our payment provider sends us a secure token for it, along with the card brand, the last four digits and the expiry date, so you can recognise it in your wallet. We never see or store your full card number or your security code. The token is useless to anyone else. It only works with our own payment provider, and only to charge a booking you make.
• Location (optional): if you allow it, your approximate location is used to show distances and sort studios by how near they are. It is used for that request and is not kept as a history of where you have been.
• Notifications (optional): if you turn on push notifications, we store a device token so we can send them. Turning them off in your device settings stops this.
• How you use the app: product events such as screens opened and features used, along with your device type and app version. Once you are signed in these are linked to your account so we can understand how real journeys go, not just anonymous totals. We may also record app sessions to find and fix problems. Text and images are hidden automatically in those recordings, so what you type and the photos you see are not captured.

You can browse epa without an account. If you have not signed in, we do not know who you are. We still need your device's network address to keep the service available and to stop abuse.

3. What we use it for

Running the service: signing you in, taking bookings and refunds, sending the booking notifications you asked for, showing you studios worth your time, and keeping the platform safe and working. We also use it to fix problems and to decide what to build next.

4. What other people can see

• Reviews are public. If you write a review, your name and your profile photo appear next to it, on the studio's page, to anyone who looks. That includes people who are not signed in. Please write reviews with that in mind.
• Studios see your name on the roster for classes you book with them, and they see your name and photo on any review you leave them.
• Nothing else about you is public. Your email, your bookings elsewhere, your saved cards and your location are never shown to other users or to studios.

5. Who else handles your data

• Our payment provider processes your payments and holds your card details. We do not.
• Companies that run our service for us: hosting and databases, file and image storage, email delivery, push notifications and product analytics. They act on our instructions, under contract, and only for epa.

We do not sell your personal data, and we do not hand it to other companies for their advertising.

Some of these companies keep data on servers outside Egypt. Where that happens we choose providers that protect it properly, and we ask them by contract to handle it only as we tell them to. If you want to know which providers we currently use, ask us and we will tell you.

6. Keeping your data, and deleting it

We keep your data for as long as you have an account.

You can delete your account at any time from Profile → Account → Delete account. When you do, we close the account so nobody can sign in to it again, and we erase your email address, your phone number, your photo, your gender and any cards you saved.

Two things stay, and we want to be straight with you about them. Your bookings stay, because studios and we are required to keep records of classes that were attended and money that changed hands. Any reviews you wrote stay on the studios' pages with the name you had, because studios and other people have relied on them. If you would rather a review came down, email us before you delete your account and we will take it down.

7. Your choices

• Location, push notifications and app tracking are all optional and controlled from your device settings.
• Your photo and gender are optional. You can add, change or clear them from Profile → Account.
• You can remove a saved card at any time from Profile → Payment methods.
• You can ask us for a copy of your data, ask us to correct it, or ask us to delete it, at hello@tryepa.com. We will answer within 30 days.

8. Children

epa is not for children. You need to be at least 16 to have an account. If you believe a child has made one, tell us and we will remove it.

9. Changes

If this policy changes in a way that matters, we will tell you in the app before the change takes effect.

10. The language of this policy

This policy is published in Arabic and in English. If the two versions differ, the Arabic one governs.

11. Talk to us

Questions about your privacy, or about anything here, go to hello@tryepa.com and a person will answer.